SHIPPING AND RETURNS

PRICES AND TAXES

The prices of the products offered in our website are indicated in euros (€).

In the Canary Islands, local taxes are included. In all other destinations,  the buyer will be responsible for possible local taxes and customs duties. If the client would refuse to pay them and the shipment would be withheld at customs, the client will be responsible for its return cost to our warehouse. For further information, please contact us at info@hissia.com.

We ship almost all over the world. In case you don’t find your country in our shipping table, please send us an email to info@hissia.com. The shipping address may be different to the one of the person who paid. We do not ship to P.O. Box.

International shipments may be subject to custom import duties when the shipment arrives to its destination. Any additional cost must be paid by the customer.

SHIPPING COSTS

Both for national and international shipments, delivery fees will be calculated after you have added the selected products to your shopping bag. 

The following costs will be applied:

Spain (including Canary Islands and Balearic Islands): FREE SHIPPING for orders over 65 € with Certified Spanish post. For orders under 65 €, the shipping cost will be 10 €

For an express shipment within Spain, choose Premium Service with a cost of 15 €

Other countries: shipments are sent with Postal Express Service,  with a shipping cost of 15 €

RETURNS

If you are not satisfied with the product, you can send it back for its return, change or refund. In this case, you have 7 days after the reception of the purchase, including the delivery day, for the return of the product and its refund, without any penalty, apart from the shipping costs.

The buyer must inform us about their desire to return the product before the end of the mentioned deadline to the following email: info@hissia.com.

Hissia will only accept the return, change or refund of our jewels if the following conditions are fulfilled:

The buyer must inform us about his/her intention to return the products within the deadline indicated in the first paragraph.

The jewels must be unworn, clean and perfectly preserved, without having been changed, cleaned or damaged.

The jewels must be in their original packaging.

The returned products must be sent within the 7 days following their receipt. The goods should be returned by certified post and the customer must notify us the package code. The shipment costs and customs duties (if applied) must be paid by the client.

The buyer who fulfills the indicated conditions will be refunded after our receipt of the returned goods.